Our Privacy Commitment
At JourneyJunction, we are committed to protecting your privacy and personal information. We never share, sell, or expose your data to third parties without your explicit consent.
1. Information We Collect
1.1 Personal Information:
- Account Registration: Name, email address, phone number, and password
- Booking Information: Check-in/check-out dates, room preferences, special requests
- Payment Information: Transaction details (processed securely)
- Communication: Messages sent through our platform or WhatsApp
1.2 Automatically Collected Information:
- Browser type and version
- Operating system
- IP address
- Access times and dates
- Pages viewed and navigation patterns
2. How We Use Your Information
We use your personal information to:
- Process Bookings: Facilitate hotel reservations and communicate booking details
- Account Management: Create and maintain your user account
- Customer Support: Respond to inquiries and provide assistance
- Service Improvement: Analyze usage patterns to enhance our platform
- Communication: Send booking confirmations, updates, and important notices
- Security: Prevent fraud and unauthorized access
3. Information Sharing and Disclosure
We DO NOT Share Your Information
Your personal data is never sold, rented, or shared with third parties for marketing purposes.
Limited Sharing:
- Hotel Partners: Only booking-related information necessary to fulfill your reservation (name, contact details, booking dates)
- Legal Requirements: When required by law or to protect our legal rights
- Service Providers: Trusted partners who help operate our platform (subject to strict confidentiality agreements)
4. Data Security
We implement robust security measures to protect your information:
- Encryption: All data transmitted is encrypted using SSL/TLS protocols
- Secure Storage: Personal data is stored in secure databases with restricted access
- Password Protection: Passwords are hashed and never stored in plain text
- Regular Audits: Security systems are regularly reviewed and updated
- Access Control: Only authorized personnel can access user data
5. Cookies and Tracking
We use cookies to:
- Remember your login information
- Maintain your session while browsing
- Understand how you use our platform
- Improve user experience
You can control cookie settings in your browser. Note that disabling cookies may limit some platform functionality.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Update: Correct or update your information through your account
- Delete: Request deletion of your account and associated data
- Object: Object to certain data processing activities
- Withdraw Consent: Withdraw consent for optional data uses
To exercise these rights, contact us via WhatsApp or email.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal, regulatory, or legitimate business purposes.
8. Children's Privacy
JourneyJunction is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
9. International Data Transfers
Your information is primarily stored and processed in Rwanda. If data is transferred internationally, we ensure adequate protection measures are in place.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or platform notification. The "Last Updated" date will always reflect the most recent revision.
11. Contact Us
If you have questions, concerns, or requests regarding your privacy or this policy, please contact us:
Your Trust Matters
By using JourneyJunction, you acknowledge that you have read and understood this Privacy Policy. We are committed to maintaining the highest standards of data protection and privacy.
